You can track your order using the tracking number provided in the shipping confirmation email. Please note that it may take some time for the tracking information to update and become visible in the carrier’s system.
Rest assured, your order is on its way. However, if you have any concerns or would like an update, feel free to email us, and we’ll be happy to assist you!
We deliver worldwide. Sofliér orders are shipped with trusted carriers such as DHL, DPD, UPS and local carriers.
We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.
If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team. We're here to assist you in any way we can within the constraints of our rapid processing system.
If the item(s) are not to your liking you can always return them within 14 days
If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.
If your order has already been processed or dispatched and you're unable to update the address through our customer support team, contact the shipping carrier directly. Depending on the carrier's policies, you may be able to request a package redirection or rerouting to the correct address. This often involves an additional fee and is subject to carrier approval.
To avoid similar issues in the future, double-check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.
VAT is covered in the listed prices for all purchases made through our website. You won't encounter any additional charges related to VAT during the checkout process. We strive to provide transparent pricing to make your shopping experience as straightforward as possible. If you have any questions or need further clarification, feel free to reach out to our customer support team for assistance.
Return period We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.
Return conditions All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.
For items purchased in the sale, Ziora does not offer the possibility for a refund. These items can only be exchanged for an other item from the collection or can be redeemed for store credit.
Shipping costs are not refundable.
The exchange or return of an order is very easy.
Send within 14 days after receipt of your order an email to info@soflier.com in which you indicate that you want to exchange one or more products. We will send you the return instructions right away. :)
Return costs may vary depending on your location and the reason for the return. We advise using a tracked shipping method from a trusted carrier to ensure your return reaches us safely. Please note that return costs are non-refundable. For more details on return shipping and costs, please refer to our return policy or contact our customer support team.
We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.
Yes, you can make an exchange! We will send the first exchange from our warehouse for free. For any subsequent exchanges, you will be required to cover the cost of delivery.
Simply follow these steps:
1. Send an email to info@soflier.com within 14 days of receiving your order to initiate the exchange process.
2. Provide details about the item(s) you wish to exchange and the reason for the exchange.
3. Our team will provide you with instructions on how to proceed with the exchange.
4. Follow the provided instructions to complete the exchange process.
5. Once we receive your returned item(s), we'll process the exchange and send out your replacement item(s) as soon as possible.
International: Please note we are not responsible for paying any customs charges (import duty or tax) on any returns for the exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns
If you have any questions or need further assistance, feel free to reach out to our customer support team. We're here to help!
After your return shipment is received by our warehouse, we will process your return within 10 days. In most cases your exchange wish will be executed in just a few days. You will always receive a confirmation email with a tracking code once your new order is fulfilled.
Contact our customer service team to inquire about the possibilities. We'll provide you with an update on when we expect to have the product back in stock or if there are any alternative options available
If you receive a product that is faulty or damaged, we're here to help! Follow these steps to resolve the issue:
1. Take a photo of the damaged or faulty product.
2. Send an email to info@soflier.com with the picture of the complaint attached. In your email, please include your order number and a brief description of the issue.
3. Our customer service team will review your message promptly and work with you to find a solution as quickly as possible.
We're committed to ensuring your satisfaction and resolving any issues with your order. Don't hesitate to reach out to us if you encounter any problems
We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a store credit. Please ask our customer service for the possibilities.
We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.
For any press enquiries, please contact us at info@soflier.com
Great to hear that you are interested in working at Sofliér! Please send us a message at info@soflier.com and we will get back to you as quickly as possible.
If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.
Contact: info@soflier.com or Click here
We always aim to answer every question within 48 hours.
Founded in The Netherlands, Sofliér is all about refined simplicity and timeless style. In just a few years, this Amsterdam-based brand has become a notable name in modern fashion, earning international acclaim for its clean, sophisticated approach to menswear.
