Frequently Asked Questions

We aim to dispatch orders promptly and deliver within 1-2 business days of placement.

Once your order has been shipped, you will receive an email notification with tracking information. In the shipping email, you will find detailed tracking information to follow the progress of your order. Simply use the tracking information provided to track your package via our shipping partner's website.

If you experience any issues with tracking, please contact our team at info@soflier.com.

We always aim to deliver your order within 1-2 business days. All information about shipping can be found on this page: Shipping Policy

We have a 14 day return period in which the customer can return his or her package without giving a reason. These 14 days start at the moment the package is received. Please note that the return shipment must be sent back to us within these 14 days. To submit a return, send a message with your order number and reason for return to: info@soflier.com

All information about returns can be found on this page: Returns Policy

Returns Policy

All returned items must be unused and in perfect condition.

Shipping costs are non-refundable.

Making a return is easy! Here’s what you need to do:

1. Please send an email to info@soflier.com within 14 days of receiving your order, stating that you wish to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Please follow the instructions provided to complete the return process.

We offer a variety of payment methods to make your shopping experience easy and safe. These are the payment methods we currently accept:

Credit or Debit Cards : We accept most credit and debit cards, including Visa, Mastercard, American Express.

Local payment methods : In some countries we accept local payment methods, such as iDEAL, BanContact or Sofort.

PayPal : You can use your PayPal account to make purchases on our website for added convenience and security.

Mobile payment services : Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay and Google Pay.

Gift cards or store credit : If you have a gift card or store credit from us, you can use it to pay for your purchases.

Please note: The availability of payment methods may vary depending on your location and the specific products you purchase. If you have any questions about payment methods or need assistance with your payment, please feel free to contact our customer service team.